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Since our factory is located in China, and our headquarters as well, some of you may be wondering about our warranty service after you have purchased one of our products. Be assured that the all the Hifi equipment you buy from us are warranted and feel safe that the warranties will be serviced in USA or Canada and for sure not in China. Were are located our genuine Jolida maintenance centers > Our U.S. service centers are based in CALIFORNIA, and in FLORIDA > Our Canadian based maintenance center is in Markham, ONTARIO We don't put straight their addresses just because you must absolutely contact us before sending back any unit to them with a return number. So basically, you will have absolutely the same quality of service than if you buy to a Jolida.com dealer. The technicians are experienced in maintenance of tubes amplifiers of many brands, included Jolida of course ! How long is our warranty ? > All of our amplifiers and preamplifiers will have a 2 years warranty on all problems concerning electronic, and a 1 year warranty on the vacuum tubes. > All our CD players will have a one year full warranty on their electronic components, and tubes. The very simple reason the warranty on tubes is shorter is because tubes have a life span given in hours, and it is impossible for us to know if the amplifier has been used 1 hour per day or 24 hours per day. What to do in the event your purchased item develops any problem ? > First, send us an email and describe the problem. > We will diagnose your problem and then immediately contact you with its likely solution. 90% of the troubles that occur with tube amplifiers usually have to do with a tube default. Many troubles are minor ones that can be solved by a phone call or an email, with few easy tips to follow. Email is our first choice because of accent issues, however phone call is not a problem. > If it happens your product needs more serious maintenance, then you will have to send it for repair to one of our North American maintenance centers listed above. > We will repair all items within 2 weeks, excluding shipment time. If we need to send for some spare parts from our Shanghai factory to our maintenance center, which might rarely occur, the turn around time might occasionally be up to 3 weeks, excluding shipment time. Who will pay the shipment cost to our maintenance center ? > If the problem occurs during the first two weeks after receipt of the item, us, the seller, will pay the shipment cost, you will have just to organize the shipment to our maintenance center and we will refund you the cost from the shipper invoice on your Paypal account. The return will be free of charge. > Unless the problem occurs during the first two weeks after receipt of the item, you, the purchaser, will have to pay shipping to our U.S. service center, and we will pay the return shipping. > If you have any other question about our warranty, please send us and email at support@jolida.net What happens in case of DOA ? (dead on arrival) Despite we have an incredible packing, despite we use the best carriers, the 0% damage doesn't exist. So in case for any reason, it occurs your product is dead after unpacking or dead in the 24h after the receipt date of carrier tracking data, then, we offer you 2 solutions. You send back the product to one of our three service centers and after checking we offer you to exchange the product immediately (not including 4/5 days of shipment) or you accept to wait a dozen of days for the repair and then we will offer you as thanks a cash-back of 5% of the product price. Off course whatever is your choice all shipping cost we be cover by us and will be refund within 48% after we'll have check problem isn't the result of inappropriate use. What is your best security about our warranty service ? In 2010 and 2011 we have invested in more than $200,000.00 in lawyer fees to ask U.S. courts to forbid our ex-distributor the Maryland Jolida.com to use our Jolida trademark in USA. If we are so concerned of U.S. market, after spending so much money, that would be foolish to save a couple of hundred $ not to serve the maintenance to our U.S. customer. This would spread immediately in forums. We absolutely have long term policy on U.S. market, and we are only too aware that the customer service is the key point for a long term policy and this includes of course the maintenance issue at first. In addition, you can't have more knowledgeable warranty service than we will provide, since our factory is the producer of each piece of equipment you purchase from us. We know our products inside and out, and maintain our inventory of all the spare parts you might need.
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